Terms and Conditions:
Welcome to the world of coffee..the world of coffee crops distinguished by exceptional and interesting experiences..
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The following are the most important basic items of sale, explaining the obligations to both the first party (the seller) and the second party (the buyer or customer):

First: cancel the request
• The order cannot be canceled after it has been prepared
• If the order is not prepared, the order can be cancelled, but the amount is not refunded in any case and the amount is added as a balance to the customer.
• If there are no defects in the product, the order cannot be cancelled.

Second: exchange and return
• Coffee products and coffee beans cannot be returned or exchanged.
• In the event that the fault or error is from the first party, he shall bear the shipping costs and replace the product for free, otherwise the shipping company or the customer is responsible for it.
• If there are errors or manufacturing defects, the first party shall bear the shipping and replacement costs, in the event that the second party or the customer notified us of the defect within only 15 days of receiving the shipment.
• Any delay in the delivery of shipments due to the shipping company is outside the responsibility of the first party.
• The customer bears the shipping costs and the amount is not refunded by the first party.
• It is possible to return only if the product is in the same original condition when purchased and wrapped in the original packaging.

Third: Warranty and maintenance
Maintenance and warranty services are provided on all electrical appliances directly from the agent, for a period of one year or 6 months, depending on the product, from the date of purchase.
Warranty policy provided by the first party:
• The warranty is valid for a period of one year or 6 months, depending on the product, on all electrical appliances in case of manufacturing defects.
• We guarantee the maintenance or replacement of the product within a period not exceeding 30 working days, from the customer's complaint for the faults covered by the guarantee, if the parts are available.
• Warranty does not include consumer parts.
Damages resulting from:
• Attempting to repair outside the authorized service center or attempting to install unauthorized spare parts.
• Misuse of the product, such as: (The product was exposed to breakage, moisture, or high temperature.
• All faults resulting from operating the machine and connecting it to other than the water specifications recommended by the company.
• Non-compliance with the instructions and instructions for use attached to the device when operating and using it.
• Violation of periodic maintenance conditions or manufacturer's instructions.
• Warranty does not include shipping charges.
Shipment damage:
• In the event that the shipment or part of it is damaged or lost, the shipping company bears the responsibility to compensate the customer for an amount not exceeding 20 Omani riyals, and this is done by contacting the customer service of the first party.
• In the event that the customer wishes to secure his order, he can contact us through customer service, either via WhatsApp or e-mail, to be served quickly.
Fourth: Shipping and delivery
• After confirming the order and payment, the first party will prepare the order and deliver it within a period not exceeding 20 working days, starting from Sunday to Thursday.
• The request of the second party is stored, if desired, for a maximum period of two weeks after the approval of the request and the completion of its payment. The responsibility for the goods is transferred from the first party to the second party after the expiration of a period of two weeks. The first party takes care of the goods as much as possible, and after the goods remain for a period of more than three weeks, the first party is not responsible for the goods sold at all.
Shipping within the Sultanate of Oman:
• The first party ensures that the orders are shipped, the shipment tracking number is issued, and delivered to the carrier within 1-5 working days after receiving the amount and confirming the payment process.
• The delivery period for orders within the Sultanate takes from one official working day to 5 official working days after confirming and processing the order.
• Any delay in receiving and delivering the shipment is outside the responsibility of the first party. Please communicate directly with the shipping company concerned.
• In the event that the shipment was not received by the customer and the request was returned to us, and the customer re-ordered the shipment again, the shipping fees will be calculated again in addition to the advance fees.

Shipping outside the Sultanate of Oman
• The first party ensures that the orders are shipped, the shipment tracking number is issued, and delivered to the carrier within 1-5 working days after receiving the amount and confirming the payment process.
• The delivery time for orders outside the Sultanate takes from 3 official working days to 15 official working days after confirming and processing the order.
• Any delay in receiving and delivering the shipment is outside the responsibility of the first party. Please communicate directly with the shipping company concerned.
• In the event that the shipment was not received by the customer and the request was returned to us, and the customer re-ordered the shipment again, the shipping fees will be calculated again in addition to the advance fees.
Fifth: The value of shipping fees
First: Inside the Sultanate of Oman
• You can view the list of states and delivery areas in the Sultanate of Oman with the price table through the link
Second: Outside the Sultanate of Oman
Shipping fees are calculated according to the weight of the shipment, and full shipping fee details appear before completing the payment process.

Sixth: On-site payment methods
Payment is made via electronic payment services available on the site
 
Seventh: Seasonal Offers:
• Requests are processed within 3 official working days.
• Orders are shipped within 1-4 working days, and delivery takes place within 7-10 working days after order completion and confirmation.
• The discount does not include previously discounted products or packages.

Eighth, grinding coffee:
• Coffee grinding is limited to bags of 250 grams and 500 grams only.
• Coffee is subject to a process of calibration in preparation, especially espresso and its drinks. The grind differs according to the different types of coffee, mills, coffee machines and personal taste. Therefore, we seek in coffee crops to grind coffee to the closest appropriate degree according to demand and we do not guarantee accuracy due to its difficulty.


Privacy Policy and Terms of Use:
Welcome to the coffee crops, the following are the terms and conditions that relate to your use and access to the pages of our "website".
By continuing to use our website, you agree to our privacy policy and the terms and conditions governing the use of this website.
This site is managed by the managers of the Coffee Crops LLC
Please read the terms carefully:
privacy policy
• Your personal information and transaction details information:
1. The site automatically saves the customer's information that he enters on the site, such as: "registration information, submitting an order, entering in the future, responding to a survey, communicating via e-mail, or information that he shares in the future."
2. You can visit our site anonymously without the need to create an account for browsing, but if you order or register on our site for purchase, we may ask for some information such as: "name, email, mailing address, mobile number, credit card information or other information."
3. We also collect information about gift recipients in order to complete the gift purchase, but we do not use this information for marketing purposes.
4. Like many websites, we use "cookies" to improve your experience and to collect information about visitors and visits to our site.
5. Details of your visits to our site, including traffic information, location information, blogs and other contact information, and the pages you access.
6. We may keep a contact record if you communicate with us.
• How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, browse the Site, or use certain other Site features in the following ways:
1. To personalize your experience when shopping on our Site and to allow us to provide the type of content and product offerings in which you are most interested.
2. To allow us to better serve you in responding to your customer service requests.
3. To quickly process your transactions.
4. To administer a contest, promotion, survey or other Site feature.
We do not publish, trade, or otherwise transfer your personally identifiable information to third parties unless we provide you with prior notice.
 
• How does the site protect your information and personal data?
We implement a variety of security measures to maintain the safety of your personal information. We keep your personal information in encrypted networks and can only be accessed by a limited number of people who have access rights to such systems, and we are required to keep this information confidential when placing orders or accessing Your personal information.
Second: Terms of use
• Cancelling order
Coffee Crops has the right to choose to accept, not accept or cancel your order in some cases, for example "if the product you want to buy is not available, or if the order is found to be fraudulent" and we will refund the amount of the order that was not accepted or that was canceled before shipment .
• Errors in pricing, quantities, content
Sometimes some errors may occur while entering product data and registering it on the site, whether in "the entered quantity, price, or even content." And Mahaseel Coffee has the right to amend the error as necessary:
1. In the event that the error resulted from a defect on the site, or in the quantity and pricing: Mahaseel Coffee has the right to cancel the order and return the full amount to the customer within 7 working days.
2. In the event that there is an error in the content of the product: We have the right to amend the content and amend all information that follows from it.
• Offers and discounts
We have the right to accept or not accept your request if it does not meet the conditions of the discount code or offers. The following are the applicable codes on the site:
Discount code for new customers: "HI" 5% discount for one time from the total value of purchases.

- All content on the Coffee Crops website, (including writings, designs, graphics, logos, icons, images and interfaces in addition to how they are formatted and arranged) is an exclusive property owned by the Coffee Crops website https://www.mahaseelalbon.com/ and is subject to copyright and trademark protection.
- These rights are valid and protected by copyright or other proprietary rights, and they are also protected in all current or long-term developed forms, media and technologies. All content is copyrighted as a collective work under the copyright laws of the Sultanate of Oman. .com rights, arrangement and coordination in all content.
- Coffee crops reserves the right to make any modifications or changes to the site and to policies and provisions, including the privacy policy, terms of use, and sales and warranty policy.
 
- If you have any inquiries about the machines, tools or products on our site, or if you wish to amend any personal data registered with us, please email us at: https://portal@mahaseelalbon.com/ or via WhatsApp +968 96643543.


Thank you for visiting our website and we wish you a pleasant shopping...