As a Barista, you craft each coffee with passion and precision, turning premium beans into memorable experiences. You’ll engage customers with your coffee knowledge, bringing creativity to every cup in our luxury, team-driven environment.
Role Objective:
To provide safe, efficient, and friendly service to all customers as per Management’s instructions and Company regulations outlined in the Operations manual.
Admission Requirements:
- Full-time availability.
- Three-months training period.
- Passion for specialty coffee.
- Willingness to learn.
- Over one year of experience.
- Discipline.
Duties and Responsibilities:
1. Set the Standard:
Be a role model by adhering to work timings, rules, and regulations, maintaining discipline and professionalism at all times.
2. Punctuality Matters:
Arrive and leave according to the work schedule, without delay.
3. Professional Appearance:
Always wear the clean, ironed company uniform, reflecting pride in your role.
4. Hygiene First:
Maintain impeccable personal and work hygiene throughout your shift.
5. Handle Finances Accurately:
Count cash and accurately open the sales system each day.
6. Warm Welcomes:
Greet every customer with a smile and make them feel valued upon arrival.
7. Introduce Our Brand:
Present Mahaseel Al Bon services and products to customers, answering their questions with expertise.
8. Efficient Service:
Receive and deliver orders promptly and accurately, both in-store and to customers in their cars.
9. Attention to Detail:
Carefully take and process customer orders, ensuring nothing is overlooked.
10. Accurate Transactions:
Register orders and payments in the system, ensuring accuracy and efficiency.
11. Craft Quality:
Prepare food and drinks following our recipes, maintaining the highest quality.
12. Team Spirit:
Collaborate with co-workers in a respectful, supportive, and cooperative manner.
13. Prepare the Café:
Turn on lights and electricity, fill and heat kettles, and ensure coffee service is ready.
14. Stock Management:
Order necessary supplies from the Stores Department to keep everything running smoothly.
15. Calibrate and Quality Check:
Regularly calibrate coffee mills and ensure the quality meets our standards.
16. Equipment Mastery:
Have a strong knowledge of espresso machines, grinders, and other equipment, with the ability to troubleshoot minor issues effortlessly.
17. Maintain Cleanliness:
Keep the shop, equipment, and dishes spotless, ensuring a pristine environment.
18. Provide Seamless Service:
Serve customers inside and outside, creating memorable experiences.
19. Curate Ambiance:
Arrange products, equipment, and furniture to reflect our shop’s elegance and creativity.
Essential Skills:
1. Coffee Knowledge:
Deep understanding of Specialty coffee, brewing methods, and flavor profiles.
2. Technical Proficiency:
Skilled in operating espresso machines and other brewing equipment.
3. Creativity:
Ability to craft unique and visually appealing beverages, including latte art.
4. Customer Service:
Warm, engaging, and able to connect with customers.
5. Attention to Detail:
Precise in measurements, brewing techniques, and presentation.
6. Time Management:
Efficient in a fast-paced environment, balancing multiple orders at once.
7. Teamwork:
Collaborative and supportive, working closely with colleagues.
8. Passion for Coffee:
Genuine enthusiasm for coffee culture and sharing that passion with others.
9. Adaptability:
Flexible in adjusting to different customer preferences and shop needs.
10. Communication:
Clear and effective in explaining coffee options and engaging with customers.
11. Cleanliness and Organization:
Maintaining a tidy and organized workspace, reflecting the shop’s luxury standards.
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