The Cashier is the heartbeat of our coffee shop, orchestrating every transaction with a smile. They turn each order into an experience, blending precision with warmth to keep the rhythm of the day flowing smoothly.
Role Objective:
To provide safe, efficient, and friendly service to all customers as per Management’s instructions and Company regulations outlined in the Operations manual.
Admission Requirements
- Full-time availability
- Three-months training period
- Passion for specialty coffee
- Willingness to learn
- Discipline
Duties and Responsibilities:
1. Create Memorable Experiences:
Greet each customer with warmth and guide them through our curated selection of premium coffee beans, sweets, and merch.
2. Seamless Transactions:
Handle payments with precision and a smile, making every checkout a breeze.
3. Passionate Product Advocate:
Share your love and knowledge of our coffee, offering expert advice to help customers discover new favorites.
4. Elevate the Atmosphere:
Keep our space pristine and luxurious, adding to the creative vibe that makes our shop unique.
5. Team Synergy:
Collaborate with baristas and teammates, ensuring everything runs smoothly in a supportive, creative environment.
6. Engage the Community:
Represent our brand’s passion and creativity by participating in coffee culture events and initiatives.
7. Inventory Wizard:
Keep our products well-stocked and beautifully displayed, from rare coffee beans to delectable sweets.
8. Inspire and Upsell:
Encourage customers to explore our offerings, turning a simple visit into a delightful discovery.
9. Craft Unique Moments:
Personalize interactions by remembering regular customers’ preferences and surprising them with tailored recommendations.
10. Visual Merchandising:
Assist in setting up eye-catching displays that showcase our coffee beans, sweets, and merchandise, enhancing the shop’s creative ambiance.
11. Feedback Loop:
Listen to customer feedback and share insights with the team to continuously improve our offerings and service.
12. Event Participation:
Help organize and support in-store events like coffee tastings or workshops, creating a lively and engaging atmosphere.
13. Digital Savvy:
Assist customers with our loyalty program and online orders, ensuring they stay connected with our brand both in-store and digitally.
14. Brand Ambassador:
Embody the brand’s values by consistently delivering a high level of service and representing our creative and intelligent approach to coffee.
15. Problem Solver:
Quickly address and resolve any customer concerns, turning potential issues into opportunities for positive experiences.
16. Professional Appearance:
Always wear the clean, ironed company uniform, reflecting pride in your role.
17. Hygiene First:
Maintain impeccable personal and work hygiene throughout your shift.
18. Maintain Cleanliness:
Keep the shop, equipment, and dishes spotless, ensuring a pristine environment.
19. Provide Seamless Service:
Serve customers inside and outside, creating memorable experiences.
20. Curate Ambiance:
Arrange products, equipment, and furniture to reflect our shop’s elegance and creativity.
Essential Skills:
Warm, friendly, and attentive, ensuring each customer feels valued and welcomed.
2. Product Knowledge:
Deep understanding of different coffee beans, brewing methods, and our product offerings to provide informed recommendations.
3. Attention to Detail:
Accurate in handling transactions, managing inventory, and maintaining the shop’s luxurious and creative ambiance.
4. Communication Skills:
Clear, engaging, and able to explain products, promotions, and processes to customers effectively.
5. Team Collaboration:
Cooperative and supportive, working seamlessly with baristas and other team members to create a smooth and enjoyable experience.
6. Problem-Solving:
Quick thinking and resourceful in resolving customer concerns or issues.
7. Time Management:
Efficient in managing tasks, from processing transactions to restocking products, without compromising quality.
8. Adaptability:
Flexible and able to thrive in a dynamic, fast-paced environment where creativity and customer needs can evolve.
9. Sales Savvy:
Skilled in upselling and cross-selling, enhancing the customer experience while boosting sales.
10. Tech Proficiency:
Comfortable with POS systems, digital loyalty programs, and online order management.
11. Passion for Coffee:
Genuine love for coffee culture and a desire to share that passion with customers, enhancing their experience.
To install this Web App in your iPhone/iPad press
and then Add to Home Screen.
