Be the welcoming face of our Brand, guiding guests through our world of specialty coffee. Join a creative team that’s passionate about coffee and making every visit memorable.
Role Objective:
To provide safe, efficient, and friendly service to all customers as per Management’s instructions and Company regulations outlined in the Operations manual.
Admission Requirement:
- Full-time availability.
- Three-month training period
- Passion for specialty coffee.
- Willingness to learn.
- Discipline.
Duties and Responsibilities:
Welcome each guest with warmth, guiding them through our unique menu and offering personalized recommendations.
2. Master the Menu:
Become an expert on our specialty coffee beans, sweets, and products, sharing your knowledge with enthusiasm.
3. Elevate the Experience:
Ensure every detail of service reflects our luxury atmosphere, from presenting drinks and dishes to maintaining a pristine environment.
4.Seamless Service:
Coordinate smoothly with the kitchen and barista team, ensuring timely and flawless delivery of orders.
5. Team Synergy:
Collaborate with colleagues, contributing to a positive, creative, and supportive work environment.
6. Upsell with Ease:
Suggest additional items like coffee bags or sweets, enhancing the customer’s experience and boosting sales.
7. Connect with the Community:
Engage with customers about our brand’s story and mission, fostering a deeper connection to our coffee culture.
8. Adapt and Innovate:
Be flexible and open to new ideas, helping to create and maintain a fresh and dynamic customer experience.
9. Feedback and Improvement:
Listen to customer feedback, and share insights to help us continuously improve our offerings and service.
10. Personalize the Experience:
Remember regular customers’ preferences, surprising them with tailored recommendations that make them feel special.
11. Visual Storytelling:
Help set up and maintain beautiful displays that highlight our coffee beans, sweets, and merchandise, adding to the shop’s creative ambiance.
12. Event Support:
Assist in hosting and organizing in-store events like tastings or workshops, creating engaging and memorable experiences for our guests.
13. Storyteller of the Brand:
Share the unique stories behind our coffee beans and products, deepening customers’ connection to our brand’s mission and values.
14. Efficiency with Elegance:
Handle multiple tables with grace, ensuring every guest feels attended to without feeling rushed.
15. Digital Engagement:
Encourage customers to explore our loyalty programs or online offerings, keeping them connected to our brand beyond the shop.
16. Problem Solver with a Smile:
Quickly and creatively resolve any customer concerns, turning potential issues into opportunities for delight.
17.Continuous Learning:
Stay curious and eager to learn more about our products, brewing techniques, and the latest trends in coffee, bringing that knowledge to your interactions.
18. Ambassador of Creativity:
Embody the shop’s creative spirit in every interaction, from how you present items to the conversations you have with customers.
19. Professional Appearance:
Always wear the clean, ironed company uniform, reflecting pride in your role.
20. Hygiene First:
Maintain impeccable personal and work hygiene throughout your shift.
21. Maintain Cleanliness:
Keep the shop, equipment, and dishes spotless, ensuring a pristine environment.
22. Provide Seamless Service:
Serve customers inside and outside, creating memorable experiences.
23. Curate Ambiance:
Arrange products, equipment, and furniture to reflect our shop’s elegance and creativity.
Essential Skills:
Warm, attentive, and personable with guests.
2. Product Knowledge:
Deep understanding of our coffee beans, menu, and offerings.
3. Communication:
Clear, engaging, and able to build rapport with customers.
4. Multitasking
Efficiently manage multiple tables and tasks simultaneously.
5. Teamwork:
Collaborative and supportive within the team.
6. Attention to Detail:
Precise in order taking and service, maintaining luxury standards.
7. Sales Ability:
Skilled in suggesting and upselling products like coffee beans and sweets.
8. Problem-Solving:
Quick to address and resolve any customer concerns.
9. Adaptability:
Flexible in a fast-paced, creative environment.
10. Passion for Coffee:
Enthusiastic about coffee culture and eager to share that passion.
11. Presentation Skills:
Ensuring that the service and ambiance reflect the luxury and creativity of the brand.
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